We ship most orders in 2-5 business days, however some items might require a longer ship-out time.
Orders process as quickly as possible, depending on load and item popularity. Some longer ship time items have delivery times posted on their product pages. On occasion there may be unforeseen delays in shipping your order. We make no PROMISE of delivery time(s) as stock changes rapidly, times are estimated. We abide by all FTC rules and regulations concerning prompt delivery. If you have concern on an order and its ship time, contact us and we'll give you an estimated ship date.
Standard Shipping: Most ground shipped packages are delivered within 5-7 business days from the day they are shipped.
PO Box Shipping: We do not ship to PO Box addresses. We will contact you to obtain a physical shipping address.
International Shipping: Currently, International and U.S. Territory shipping is not available. This includes Canada, Puerto Rico, and any destination outside the United States.
Insufficient or Incorrect Addresses: We have an automated system that creates your package label using data you entered while in the shopping cart. We are not responsible for delayed or lost packages due to provided incorrect address. Please review your order confirmation email to make sure the address is correct and contact us as soon as possible if any problems noted. Packages returned to us due to insufficient address info, customer relocation, customer refusal, gated community prevention of access, etc. will require additional ship charges for redelivery
Damaged or Lost in Shipment Items: If you believe your package is lost, contact us to report the loss so we can request a tracking system search.
If your package was damaged in transit, please report damage. If the damage is confirmed by the shipping carrier, we will file a claim for the repair or replacement value of the package contents and work with you to resolve the issue.
To Place an Order: The easiest ways to place an order is to use our shopping cart button found on the item pages. This cart will allow you to edit the quantity you wish to purchase. Once you have completed shopping, simply select check-out and you will be asked for information necessary in fulfilling your order. We use PayPal service to accept payments. You do NOT need to create a paypal account to use this service. On the main checkout page, simply select "I do not have a paypal account" if you wish to use a credit card.
Returning Items: Damaged merchandise will be replaced. We accept returns on Damaged Items Only. Damage must be reported within 10 days of ship date, and you must agree to comply with carrier and Glenmarket' requests concerning claim requirements.The carrier may wish to pick up damaged items and all packaging materials in order to process an insurance claim. USPS requires package be available 45-60 days, UPS/FEDEX/DHL for 30 days from date of claim. Failure to do so may result in charges for replacements made on damaged items for which the claim can not be processed.
Returns are allowed for defective merchandise, please obtain return authorization FIRST. Glenmarket reserves the option of replacing the item or issuing a refund for defective OR damaged merchandise.
Orders that are placed and then canceled prior to shipment will be refunded less any transaction fees such as credit card transaction fees, administrative fees, and restock fees. We cannot cancel orders that have been shipped.
It is necessary to obtain a Return Authorization Number before returning an item (or items). Please use Contact Us form to supply some basic information so we can process a return.
Please supply the following:
- The original order number (very important!)
- what you are returning
- what you would like in return (replacement, different item(s), store credit, refund)
We understand that sometimes you get items that are not as you expected. Letting us know what you did not like about an item helps us learn what products might need a new picture, a better description and sometimes gives us ideas about new products to add to the web site.
When we receive your return, you will get an email detailing how the return was processed. Please do not call us on the phone concerning returns.
